HandleMyCase

Privacy Policy

Aug 14

This Privacy Policy explains how HandleMyCase ("HandleMyCase", "we", "us", or "our"), operated by Arcodify Agency and LEX Nepal Law Firm, collects, uses, stores, and protects information when you access or use https://handlemycase.org/ and related services.

By using HandleMyCase, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use HandleMyCase, we may collect the following information:

Account Information

  • Name
  • Email address
  • Phone number
  • Optional profile photo
  • Optional company or organisation information
  • Other information voluntarily provided in your profile

Google Sign-In Information

If you create or access your account using Google Sign-In, we may receive information made available through Google according to the permissions you grant, such as your name, email address, profile identifier, and profile image.

We do not receive your Google account password.

Case and Document Information

HandleMyCase allows users to upload information and documents associated with legal matters or case management. This may include:

  • Documents and files
  • Images
  • Case information
  • Messages and communications
  • Contact information relating to persons associated with a case
  • Search queries and search history
  • Information entered into forms, case records, or AI-assisted tools

Although HandleMyCase does not intentionally require users to provide sensitive personal information unless necessary for the service, documents uploaded by users may contain personal, confidential, legal, financial, identification, or other sensitive information.

Users are responsible for ensuring they have the legal authority to provide information relating to other individuals.

Technical Information

We may automatically collect limited technical and usage information, including:

  • Browser type
  • Device type
  • Operating system
  • Application activity
  • Login activity
  • Error and diagnostic information
  • Feature usage
  • Security-related activity

HandleMyCase does not intentionally collect precise or approximate location information for tracking purposes.

2. How We Use Information

We may use information collected through HandleMyCase to:

  • Create and manage user accounts
  • Authenticate users
  • Provide case-management functionality
  • Store and organise case-related documents
  • Process user searches
  • Provide AI-assisted functionality
  • Enable communications within the platform
  • Provide customer and technical support
  • Maintain security and prevent misuse
  • Investigate suspicious or prohibited activity
  • Improve application functionality and reliability
  • Maintain operational logs
  • Comply with legal obligations
  • Protect our rights, users, systems, and services

3. AI-Assisted Features

HandleMyCase may provide internally developed artificial intelligence or automated processing functionality.

Information submitted to AI-assisted functionality may include prompts, case information, uploaded documents, images, messages, searches, and other information necessary to provide the requested functionality.

AI prompts, conversations, generated responses, and associated information may be stored as part of the service.

Automated or AI-generated information may occasionally be incomplete, inaccurate, outdated, or inappropriate for a particular situation. Users should independently verify important information before relying on it.

Unless expressly stated otherwise as part of a separate professional engagement, AI-generated content does not constitute legal advice and is not a substitute for advice from a qualified legal professional.

4. Cookies and Local Storage

HandleMyCase may use cookies, local storage, session storage, and similar browser technologies necessary to operate the application.

These technologies may be used for purposes including:

  • Authentication
  • Maintaining login sessions
  • Security
  • User preferences
  • Application functionality
  • Session management

We currently do not use Google Analytics, Google Tag Manager, Meta Pixel, Microsoft Clarity, Hotjar, advertising cookies, or remarketing technologies.

5. Third-Party Services

HandleMyCase may rely on third-party infrastructure, technology providers, integrations, and external data sources in order to operate.

These may include services relating to:

  • Amazon Web Services (AWS)
  • Cloudflare
  • PostgreSQL-based database infrastructure
  • Google authentication services
  • Court or judicial information sources, including services associated with the Supreme Court of Nepal where applicable
  • Infrastructure, security, email, backup, or operational service providers

Third-party providers may process information only to the extent necessary to provide their respective services or as otherwise permitted by applicable law.

6. Information Sharing

We do not sell personal information and do not use personal information for targeted advertising.

We may disclose information where reasonably necessary to:

  • Operate HandleMyCase through authorised service providers
  • Process information at the direction of the user
  • Comply with applicable laws, regulations, court orders, or lawful requests
  • Investigate fraud, abuse, security incidents, or violations of our Terms
  • Protect the rights, safety, systems, or property of HandleMyCase or others
  • Complete a merger, restructuring, acquisition, financing, or transfer of business assets

7. Confidential and Private Content

Content uploaded to a user's account is intended to remain private except where access is required to provide, administer, secure, maintain, or legally operate the service.

Users should not upload confidential or third-party information unless they have the necessary authority to do so.

8. Data Retention

We retain information only for as long as reasonably necessary to provide HandleMyCase, maintain legitimate business records, resolve disputes, enforce agreements, maintain security, and comply with applicable legal obligations.

Different categories of information may have different retention periods.

Some information may remain temporarily within backups, logs, archives, fraud-prevention records, or legally required records after an account or particular information has been deleted.

9. Account and Data Deletion

Users may request deletion of their account or personal information by contacting us at [email protected].

We may retain certain information after a deletion request where retention is reasonably necessary for legal compliance, security, dispute resolution, fraud prevention, accounting, enforcement of agreements, or other lawful purposes.

10. Security

We use reasonable administrative, organisational, and technical safeguards intended to protect information from unauthorised access, alteration, disclosure, loss, or misuse.

No internet-based application, transmission system, or electronic storage system can be guaranteed to be completely secure. Users are responsible for protecting their account credentials and notifying us of suspected unauthorised access.

11. Children

HandleMyCase is intended for persons who are at least 18 years old.

We do not knowingly provide accounts directly to children under 18. If we discover that information belonging to a child has been collected contrary to this policy, we may delete or restrict the relevant information.

12. Your Rights and Choices

Subject to applicable law and relevant exceptions, users may request to:

  • Access personal information associated with their account
  • Correct inaccurate personal information
  • Update account information
  • Request deletion of personal information
  • Request information about how their data is processed

Requests may be submitted to [email protected]. We may need to verify the identity of the requester before processing certain requests.

13. Legal and Professional Information

HandleMyCase may be operated in association with legal professionals or LEX Nepal Law Firm. Use of the platform itself does not automatically establish a lawyer-client relationship unless a separate professional engagement has been expressly established.

Information submitted as part of a formally established lawyer-client relationship may also be subject to additional professional, confidentiality, legal, or contractual obligations.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, business practices, or legal obligations change.

The updated version will be published on HandleMyCase with a revised effective date. Material changes may also be communicated through the application, website, or email where appropriate.

15. Contact Us

For privacy-related questions, requests, or concerns, contact:

HandleMyCase
Operated by Arcodify Agency and LEX Nepal Law Firm
Website: https://handlemycase.org/
Privacy Email: [email protected]
Support Email: [email protected]
Country: Nepal